Partner Onboarding Checklist

Welcome to the Employment Hero Partner Network! Whether your business is accounting, bookkeeping, payroll outsourcing, or business solutions, the Employment Hero Partner Network offer the tools and support to maximise your business growth and revenue.

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Here's a few things you'll need to complete in order to get started as an Employment Hero Partner:

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1. Set up billing

Activate your account by entering your credit card details into the partner settings section of the partner dashboard.

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2. Access our support help centre

‍Our support centre will be up-to-date and accessible to you self-learn and troubleshoot!

• Support Articles: AU, NZ, UK, SG, MY‍
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3. Provide to following to your Account Manager:

In order to get your branded payroll solution fully set up for you, there are a few things that we’ll need you to provide:

• ‍Your logo
  Size: 250 x 50 pixels, format: jpeg or png
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• Favicon
  This is the little icon that sits in your browser tab and bookmarks bar.
  Size: 16 x 16 pixels, format: jpeg or png
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• Support email addresses
  This is the email address of the person who will be able to escalate support questions to our support team.
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• ‍Billing name
  Who do you want invoices to be sent to?
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• ‍Custom domain
  As a VAR partner, you can set up your sign in URL as:

• AU:  [your business name].yourpayroll.com.au at no additional cost OR create your own custom domain from within your partner dashboard.
• NZ:  [your business name].yourpayroll.co.nz at no additional cost OR create your own custom domain from within your partner dashboard.
• UK:  [your business name].yourpayroll.co.uk at no additional cost OR create your own custom domain from within your partner dashboard. ‍
• SG:  [your business name].yourpayroll.io at no additional cost OR create your own custom domain from within your partner dashboard. ‍
• MY:  [your business name].yourpayroll.io at no additional cost OR create your own custom domain from within your partner dashboard.

For more information on setting up a custom domain, read our support articles here: AU | NZ | UK | SG | MY

4. Payroll Champion email addresses

When you come on board as an Employment Hero partner, you'll need to nominate three payroll champions per branded payroll account, from your organisation. Payroll Champions are the critical points of contact for Employment Hero and we will share important updates and news them when relevant.

Nominations are made in your branded payroll settings and can be changed at any time. Find out how to nominate here.

A Payroll Champion’s responsibilities include:

1. Self-learning and educating the wider organisation

Payroll champions should engage with our available content as regularly as possible. This will include attended webinars and maintaining certification.

2. Staying up-to-date with new features and communication

We announce all new feature releases to our partner network via the partner update email. Part of your role as a Payroll Champion includes making sure all departments in your business know about features and changes that affect your customer base. You will liaise with Sales, Marketing, and other teams in your business, as required.

5. Troubleshoot for the broader team

Support enquiries from your organisation will be funnelled through the Payroll Champion. Payroll Champions are expected to use their payroll knowledge, and Employment Hero skills to solve requests. When an issue remains unresolved by a Payroll Champion, they can then escalate the request to Employment Hero Support via the Partner Dashboard or the Help Centre. Learn more about raising a support ticket here.‍

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Please note a Payroll Champion will be the only point of contact between your business and Employment Hero Support.

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6. Jump on our partner directory!

‍Once you’re feeling comfortable with the software, and ready to start promoting your service, why not take up the option to join our Partner Directory - it’s totally free! Simply submit your details here to join the directory.

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