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Partner Onboarding Checklist
May 12, 2025

Partner Onboarding Checklist

Getting Started

Welcome to the Employment Hero Partner Network

Thanks for joining us — we’re thrilled to welcome you to the Employment Hero Partner Network.

You’ve joined a global ecosystem of forward-thinking professionals and businesses who are passionate about transforming the way people work. Whether you’re referring new leads, delivering services, reselling our platform, or building your practice around Employment Hero — you’re in the right place.

The below will walk you through everything you need to know to get started, get connected, and make the most of your partnership.


Who We Work With

Our Partner Network includes:

  • Referral Partners: Trusted advisors who iIntroduce Employment Hero to their clients and contacts — we handle the rest.
  • Bureau and Payroll Resellers: Businesses that run payroll for clients directly via the Employment Hero platform.
  • Certified Partners: Product-trained experts who support sales,  implementation and platform delivery.

No matter how you partner with us, we’re here to help you succeed.


Getting Started: Your First Steps

Here’s how to hit the ground running as a new partner in the Employment Hero network.

1. You’ve Met Your Partner Manager

By now, you’ll have met your dedicated Partner Manager — your main point of contact and biggest advocate within Employment Hero. They’re here to support your journey, answer questions, and work with you on driving shared success. Don’t hesitate to reach out to them at any stage — whether it’s a big idea or a small query, they’re here to help.

2. Understand Your Partner Path

Each partner model is different — and so is the onboarding journey. Your Partner Manager will guide you through what’s relevant for you, including training, enablement, client processes, or referral workflows. You should have a good understanding of what success looks like for your partnership and how we’ll measure it together.

3. Access Your Enablement Resources

We’ve built library of tools and guides to get you up to speed fast — including partner toolkits, positioning resources, general marketing support and more. These are tailored to your region and partnership type, so you’ll always have what you need to deliver value to your clients or network.

4. Familiarise Yourself with the Community

Our Hero Partner Community is where we connect, learn, and grow together. We recommend joining to meet others, ask questions, and stay across updates. You’ll also find an archive of recorded webinars, launch announcements, and co-marketing opportunities. Join the community.

5. Get Listed in the Partner Directory

Your partnership includes visibility in our Partner Directory. This is how prospective clients find and connect with our partners. Submit your listing here, and ensure your services, contact details, and positioning are up to date. 

6. Find the Answers You Need

As you get up and running, we know you’ll have questions — and we’ve got plenty of guidance ready to help. Explore our growing collection of how-to guides, walkthroughs, and FAQs for step-by-step answers to common partner queries. And if you ever get stuck, reach out to your Partner Manager or post in the partner community — we’re here to help.

Welcome to the Employment Hero Partner Network

Thanks for joining us — we’re thrilled to welcome you to the Employment Hero Partner Network.

You’ve joined a global ecosystem of forward-thinking professionals and businesses who are passionate about transforming the way people work. Whether you’re referring new leads, delivering services, reselling our platform, or building your practice around Employment Hero — you’re in the right place.

The below will walk you through everything you need to know to get started, get connected, and make the most of your partnership.


Who We Work With

Our Partner Network includes:

  • Referral Partners: Trusted advisors who iIntroduce Employment Hero to their clients and contacts — we handle the rest.
  • Bureau and Payroll Resellers: Businesses that run payroll for clients directly via the Employment Hero platform.
  • Certified Partners: Product-trained experts who support sales,  implementation and platform delivery.

No matter how you partner with us, we’re here to help you succeed.


Getting Started: Your First Steps

Here’s how to hit the ground running as a new partner in the Employment Hero network.

1. You’ve Met Your Partner Manager

By now, you’ll have met your dedicated Partner Manager — your main point of contact and biggest advocate within Employment Hero. They’re here to support your journey, answer questions, and work with you on driving shared success. Don’t hesitate to reach out to them at any stage — whether it’s a big idea or a small query, they’re here to help.

2. Understand Your Partner Path

Each partner model is different — and so is the onboarding journey. Your Partner Manager will guide you through what’s relevant for you, including training, enablement, client processes, or referral workflows. You should have a good understanding of what success looks like for your partnership and how we’ll measure it together.

3. Access Your Enablement Resources

We’ve built library of tools and guides to get you up to speed fast — including partner toolkits, positioning resources, general marketing support and more. These are tailored to your region and partnership type, so you’ll always have what you need to deliver value to your clients or network.

4. Familiarise Yourself with the Community

Our Hero Partner Community is where we connect, learn, and grow together. We recommend joining to meet others, ask questions, and stay across updates. You’ll also find an archive of recorded webinars, launch announcements, and co-marketing opportunities. Join the community.

5. Get Listed in the Partner Directory

Your partnership includes visibility in our Partner Directory. This is how prospective clients find and connect with our partners. Submit your listing here, and ensure your services, contact details, and positioning are up to date. 

6. Find the Answers You Need

As you get up and running, we know you’ll have questions — and we’ve got plenty of guidance ready to help. Explore our growing collection of how-to guides, walkthroughs, and FAQs for step-by-step answers to common partner queries. And if you ever get stuck, reach out to your Partner Manager or post in the partner community — we’re here to help.

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