Status
All Systems Operational
In the occasion that Employment Hero platforms are experiencing major performance issues, we'll update you on the status here, in real time.
1:43pm AEDT Resolved - Continued monitoring has confirmed this issue has been resolved.Again, we would like to sincerely apologise for the extended disruption experienced this morning and appreciate your patience throughout.
12:04pm AEDT Monitoring - Our upstream provider has confirmed this issue has been resolved. We are seeing restoration of service for a large number of our customers and expect total restoration within the next 30 minutes. Thank you for your continued patience.
11:26am AEDT Update - Our engineers continue to work closely with the upstream provider. We will provide another update within 30 minutes. Thank you for your patience.
10:41am AEDT Update - We continue to investigate the issue and are working with upstream third-party providers to resolve. We apologise for the continued disruption.
9:55am AEDT Update - Whilst we have isolated the root cause, our engineers are still working with a third party to resolve. We apologise for the ongoing inconvenience and will update this status in 30 minutes. Thank you for your patience.
8:33am AEDT Identified - Our engineers have identified the issue and are currently working on resolution. Thank you for your continued patience.
7:58am AEDT Update - Our engineers are continuing to investigate this issue under the highest priority. Thank you for your patience.
7:18am AEDT Investigating - Our engineers are currently investigating the issue preventing customers from accessing the Payroll platform. We apologise for the inconvenience.
5:15pm Resolved - Our engineers have mitigated the intermittent performance issues experienced earlier today. The Payroll platform is performing as expected and we will continue to monitor closely. Thank you for your patience.
12:31pm Investigating - Our engineers are continuing to investigate the cause of intermittent performance degradation on the Payroll platform. We have added additional resources whilst our investigation continues. We apologise for any inconvenience caused.
12:10pm Investigating - We recently experienced a brief window of degraded performance on our Payroll platform due to higher than expected load. We have scaled up our infrastructure and our engineers are continuing to monitor.
11:20am
Payroll platform performance has been restored.
Thank you for your patience.
11:05am
Our engineers are urgently investigating the degraded performance on the Payroll platform.
We apologise for the inconvenience.
4:45pm (13/3)
Yesterday's issue of degraded performance on Payroll has been mitigated and platform performance continues to be normal.
Thank you for your patience.
1:10pm (13/3)
Our engineers are continuing their investigation into yesterday's issue.
Whilst these investigations are ongoing, our mitigation strategies remain in place and we are monitoring closely.
Payroll performance remains normal.
Thank you.
6:00pm (12/3)
Our engineers are still investigating this mornings performance issues.
Mitigation strategies remain in place and we will continue to monitor closely.
Payroll performance remains normal.
Thank you for your continued patience.
2:45pm (12/3)
Our engineers are still investigating the cause of the performance issues earlier in the day.
Mitigation remains in place and Payroll is performing normally.
Thank you for your continued patience.
11:00am (12/3)
A number of temporary mitigation strategies have been enacted to return Payroll to normal performance levels.
Our Engineering team continues to investigate the cause of the issue.
9:55am (12/3)
Our engineers are currently investigating intermittent performance issues on our Payroll platform.
We appreciate your patience.
Feb 29, 1:30pm
We have successfully processed the STP submissions impacted by the recent delays.
If you are still experiencing any issues with your submission, please don't hesitate to contact Support.
We appreciate your patience and understanding throughout this issue.
Feb 27, 7:05pm
We are currently experiencing delays with STP submissions due to issues with a downstream partner.
Our engineers are working through any submissions showing as delayed or failed to remediate and no action is required by customers.
We apologise for any inconvenience caused.
Feb 1, 2024 6:35 PM
Our engineers have confirmed that the issue preventing customers from validating super batches has been resolved.
We apologise for the disruption and thank you for your patience.
Feb 1, 2024 4:39 PM
Our engineers are urgently working with our downstream providers on an issue preventing customers from validating super batch payments.
When validating the batch customers will see the message "An error has occurred"
We apologise for any inconvenience caused and will update you with more information within the next 60 minutes.
5/12/2023 9:30am AEDT
This maintenance was completed successfully overnight.
4/12/2023 8:30pm AEDT
In order to improve the stability of our Payroll platform, our engineers will be performing maintenance today (Monday) at 2:30pm-3:00pm GMT (Tuesday 1:30-2:00am AEDT, 3:30-4:00am NZT)
Payroll will remain available throughout, except for two 30 second periods during this window where customers may receive an error or timeout.
Thank you for your understanding.
We are currently experiencing intermittent degraded performance across Payroll impacting all areas of the platform and regions.
Our engineers are actively investigating.
Thank you for your patience
13th November 5:30PM AEST
Payroll performance has been restored.
We apologise for any inconvenience caused and will provide more information here following our incident review.
14th November 7:10AM AEST
Our engineers report a recurrence of this DB issue this morning and mitigation efforts are currently underway.
This page will be updated when performance is restored and left open whilst we isolate root cause.
Thank you for your patience
14th November 7:55AM AEST
Our engineers have restored performance levels.
This status will remain open and updated whilst we continue to identify root cause of our DB performance issues.
Thank you.
14th November 9:00AM AEST
Please note that this issue continues to return intermittently.
Our engineers are continuing investigations into root cause and are mitigating where possible.
Thank you for your continued patience.
14th November 10:00AM AEST
We are still experiencing intermittent but significant periods of degraded performance on the Payroll platform.
Our engineers are currently working to isolate root cause.
14th November 11:20AM AEST
Our engineers are still actively investigating the root cause of the continued excessive DB load causing platform outage.
We apologise for the ongoing inconvenience and will continue to provide regular updates.
14th November 2:20PM AEST
Our engineers continue their investigations and are urgently working to resolve this.
Further updates will be provided as a priority.
14th November 3:10PM AEST
Payroll platform performance is improving. Customers can use the platform but may experience errors and timeouts whilst doing so.
The root cause remains under urgent investigation. We will continue to provide updates.
14th November 4:35PM AEST
Service to our payroll platform has now been restored. We sincerely apologise for the inconvenience caused.
We will continue to monitor the platform closely. If you are experiencing any issues, please contact support.
08:00
We are investigating an issue preventing users from logging in to Payroll. We are working to get service resumed as soon as possible.
08:25
Issue has been resolved.
12:23
We are aware that this issue has resurfaced. Our engineering team is investigating the root cause of the intermittent 502 bad gateway errors.
10:30
This issue (intermittent 502 gateway errors) has been resolved. The root cause was tied to inefficient logic in the API logging middleware which drove excessive platform load / 502 gateway errors.
We are aware or a current issue impacting Pay Runs and Rostering. Our engineers are currently investigating and we will update you by 09:00hrs AEST at the latest.
09:00HRS Developers are still investigating the issue.
13:00HRS
The root cause of this problem was an invalid URL linked to a security certificate. To resolve this issue we replaced the URL with one possessing a valid and secure certificate. A buildup of processing jobs accumulated during this period and we immediately bolstered the capacity of our worker processes to clear the processing queue.
We sincerely apologise for any inconvenience caused.
