Status
All Systems Operational
In the occasion that Employment Hero platforms are experiencing major performance issues, we'll update you on the status here, in real time.
This incident has now been resolved. We will be contacting partners directly with instructions to remediate any submissions that have remained in the queued state following the weekend. Thank you for your patience.
We’ve identified an incident that is preventing successful submissions of payday employment information and employee details filings. Affected filings are remaining in a “queued” status instead of progressing as expected. Our team has begun to implement a fix for this situation.
While we continue to resolve the root cause, clients can still submit their filings manually. Here’s how:
This workaround will allow businesses to meet their IRD obligations without delay. If you require additional support in the meantime, please raise a support ticket via the Partner Dashboard or the Partner Help Centre.
The payroll platform is currently experiencing degraded performance. We are experiencing slowness but have seen things improve.
For updates on the performance, please refer to: https://status.employmenthero.com/
ATO submissions may be experiencing processing delays due to an issue with a downstream partner.
Our engineers are currently working with this partner to resolve the issue and we expect submissions will be automatically processed upon resolution.
For updates on this issue, please refer to https://status.employmenthero.com/
We apologise for any inconvenience caused.
1:43pm AEDT Resolved - Continued monitoring has confirmed this issue has been resolved.Again, we would like to sincerely apologise for the extended disruption experienced this morning and appreciate your patience throughout.
12:04pm AEDT Monitoring - Our upstream provider has confirmed this issue has been resolved. We are seeing restoration of service for a large number of our customers and expect total restoration within the next 30 minutes. Thank you for your continued patience.
11:26am AEDT Update - Our engineers continue to work closely with the upstream provider. We will provide another update within 30 minutes. Thank you for your patience.
10:41am AEDT Update - We continue to investigate the issue and are working with upstream third-party providers to resolve. We apologise for the continued disruption.
9:55am AEDT Update - Whilst we have isolated the root cause, our engineers are still working with a third party to resolve. We apologise for the ongoing inconvenience and will update this status in 30 minutes. Thank you for your patience.
8:33am AEDT Identified - Our engineers have identified the issue and are currently working on resolution. Thank you for your continued patience.
7:58am AEDT Update - Our engineers are continuing to investigate this issue under the highest priority. Thank you for your patience.
7:18am AEDT Investigating - Our engineers are currently investigating the issue preventing customers from accessing the Payroll platform. We apologise for the inconvenience.
5:15pm Resolved - Our engineers have mitigated the intermittent performance issues experienced earlier today. The Payroll platform is performing as expected and we will continue to monitor closely. Thank you for your patience.
12:31pm Investigating - Our engineers are continuing to investigate the cause of intermittent performance degradation on the Payroll platform. We have added additional resources whilst our investigation continues. We apologise for any inconvenience caused.
12:10pm Investigating - We recently experienced a brief window of degraded performance on our Payroll platform due to higher than expected load. We have scaled up our infrastructure and our engineers are continuing to monitor.
11:20am
Payroll platform performance has been restored.
Thank you for your patience.
11:05am
Our engineers are urgently investigating the degraded performance on the Payroll platform.
We apologise for the inconvenience.
4:45pm (13/3)
Yesterday's issue of degraded performance on Payroll has been mitigated and platform performance continues to be normal.
Thank you for your patience.
1:10pm (13/3)
Our engineers are continuing their investigation into yesterday's issue.
Whilst these investigations are ongoing, our mitigation strategies remain in place and we are monitoring closely.
Payroll performance remains normal.
Thank you.
6:00pm (12/3)
Our engineers are still investigating this mornings performance issues.
Mitigation strategies remain in place and we will continue to monitor closely.
Payroll performance remains normal.
Thank you for your continued patience.
2:45pm (12/3)
Our engineers are still investigating the cause of the performance issues earlier in the day.
Mitigation remains in place and Payroll is performing normally.
Thank you for your continued patience.
11:00am (12/3)
A number of temporary mitigation strategies have been enacted to return Payroll to normal performance levels.
Our Engineering team continues to investigate the cause of the issue.
9:55am (12/3)
Our engineers are currently investigating intermittent performance issues on our Payroll platform.
We appreciate your patience.
Feb 29, 1:30pm
We have successfully processed the STP submissions impacted by the recent delays.
If you are still experiencing any issues with your submission, please don't hesitate to contact Support.
We appreciate your patience and understanding throughout this issue.
Feb 27, 7:05pm
We are currently experiencing delays with STP submissions due to issues with a downstream partner.
Our engineers are working through any submissions showing as delayed or failed to remediate and no action is required by customers.
We apologise for any inconvenience caused.
Feb 1, 2024 6:35 PM
Our engineers have confirmed that the issue preventing customers from validating super batches has been resolved.
We apologise for the disruption and thank you for your patience.
Feb 1, 2024 4:39 PM
Our engineers are urgently working with our downstream providers on an issue preventing customers from validating super batch payments.
When validating the batch customers will see the message "An error has occurred"
We apologise for any inconvenience caused and will update you with more information within the next 60 minutes.
5/12/2023 9:30am AEDT
This maintenance was completed successfully overnight.
4/12/2023 8:30pm AEDT
In order to improve the stability of our Payroll platform, our engineers will be performing maintenance today (Monday) at 2:30pm-3:00pm GMT (Tuesday 1:30-2:00am AEDT, 3:30-4:00am NZT)
Payroll will remain available throughout, except for two 30 second periods during this window where customers may receive an error or timeout.
Thank you for your understanding.
