Enhanced Account Recovery Management

In preparation for enabling the removal of email as a two-factor authentication method for partners, Employment Hero has rolled out two updates. These enhancements aim to give partners more control over how account recovery requests are managed within their business.

1. Customisable Account Recovery Contact

What's new

You can now designate a specific user to receive email notifications for all submitted account recovery requests, instead of the default "all partner users."

How to update

Go to the Partner Dashboard and navigate to the Contacts page under Brand Management or Partner Management to set your preferred contact.

For further information:

Partner Dashboard - Brand Management: AU | MY | NZ | SG | UK

Partner Dashboard - Partner Management: AU | MY | NZ | SG | UK

2. Brand-Level Actionability for Account Recovery Requests

What's new
Account recovery requests, which default to being actioned at the partner level, can now be made actionable by brand-level users.

How to enable
To update this setting for your account, please contact your Partner Success Manager or Partnerships Manager.