Status Updates

We are aware or a current issue impacting Pay Runs and Rostering. Our engineers are currently investigating and we will update you by 09:00hrs AEST at the latest.

09:00HRS Developers are still investigating the issue.

13:00HRS

The root cause of this problem was an invalid URL linked to a security certificate. To resolve this issue we replaced the URL with one possessing a valid and secure certificate. A buildup of processing jobs accumulated during this period and we immediately bolstered the capacity of our worker processes to clear the processing queue.

We sincerely apologise for any inconvenience caused.

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We are currently experiencing system wide performance issues.

This is due to a backlog in our back end jobs processing. We are adding additional server capacity in order to clear the backlog and restore performance.

Additional server capacity resolved the issue

There is an issue with the warnings section of the pay run. Stating that employees are taking more leave than they have accrued with 0 hours available for use.

This warning is purely a display issue and leave balances/calculations are not impacted

Update:

Engineers are investigating


Update:
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Issue has been fixed and released to production.

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Problem
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We are currently experiencing a problem where leave categories within a pay run are not populating with a pay rate. Our engineers are currently investigating this as their highest priority.

Workaround

Manually populate the pay rates.

Progress

Issue has been identified and a fix is underway.

Issue Resolved

Issue has now been resolved. In order to rectify, you must re-import any timesheets that are impacted. Once imported, the pay rates will display as normal.

We are aware of an issue where users are not able to install award updates. We are currently working to resolve this issue.

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