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Pay run and Rostering Issues
September 25, 2023

Pay run and Rostering Issues


We are aware or a current issue impacting Pay Runs and Rostering. Our engineers are currently investigating and we will update you by 09:00hrs AEST at the latest.

09:00HRS Developers are still investigating the issue.


The root cause of this problem was an invalid URL linked to a security certificate. To resolve this issue we replaced the URL with one possessing a valid and secure certificate. A buildup of processing jobs accumulated during this period and we immediately bolstered the capacity of our worker processes to clear the processing queue.

We sincerely apologise for any inconvenience caused.