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Payroll Platform - Performance Restored
November 13, 2023

Payroll Platform - Performance Restored


We are currently experiencing intermittent degraded performance across Payroll impacting all areas of the platform and regions.

Our engineers are actively investigating.

Thank you for your patience

13th November 5:30PM AEST

Payroll performance has been restored.

We apologise for any inconvenience caused and will provide more information here following our incident review.

14th November 7:10AM AEST

Our engineers report a recurrence of this DB issue this morning and mitigation efforts are currently underway.

This page will be updated when performance is restored and left open whilst we isolate root cause.

Thank you for your patience

14th November 7:55AM AEST

Our engineers have restored performance levels.

This status will remain open and updated whilst we continue to identify root cause of our DB performance issues.

Thank you.

14th November 9:00AM AEST

Please note that this issue continues to return intermittently.

Our engineers are continuing investigations into root cause and are mitigating where possible.

Thank you for your continued patience.

14th November 10:00AM AEST

We are still experiencing intermittent but significant periods of degraded performance on the Payroll platform.

Our engineers are currently working to isolate root cause.

14th November 11:20AM AEST

Our engineers are still actively investigating the root cause of the continued excessive DB load causing platform outage.

We apologise for the ongoing inconvenience and will continue to provide regular updates.

14th November 2:20PM AEST

Our engineers continue their investigations and are urgently working to resolve this.

Further updates will be provided as a priority.

14th November 3:10PM AEST

Payroll platform performance is improving. Customers can use the platform but may experience errors and timeouts whilst doing so.

The root cause remains under urgent investigation. We will continue to provide updates.

14th November 4:35PM AEST

Service to our payroll platform has now been restored. We sincerely apologise for the inconvenience caused.

We will continue to monitor the platform closely. If you are experiencing any issues, please contact support.