Removal of Email as a 2FA method on Web

At Employment Hero, we are always working to enhance the security of user accounts and protect users sensitive information. As part of these ongoing efforts, we're implementing an important change to our Two-Factor Authentication (2FA) methods.

What's changing?

Effective June 6, 2025, we will no longer support the use of email as a method to receive 2FA codes on Employment Hero brands, including the Partner Dashboard.

Why the change?

Email carries a higher risk of unauthorised account access if your email is compromised. To provide you with the strongest possible security, we are removing email as a 2FA option. We now require the use of more secure methods, including mobile SMS or Authenticator Apps (e.g. Google Authenticator).

Actions required

To ensure your users can continue to access their account, please take the following actions before June 6, 2025:‍

• Update your 2FA methods:
  
  • If you currently use email for 2FA, you must switch to mobile SMS or an Authenticator App. Please ensure all users have one of these methods set up and that they are active and up-to-date.
    
    
  • Recommendation: We strongly advise setting up both methods to ensure you don’t lose access to your account if one method isn't available.
    
    
  • Need help? See our article on how to set up or update your 2FA
• Ensure your date of birth and name are accurately recorded:
  
  
  • Please ensure users' first name, last name, and date of birth are all accurately recorded. These details are used for identity verification in the event you need to recover access to your account. It's essential that this information is accurate and matches government-issued identification documentation.
    
    
  • For Brand Level and Partner Level users: Confirm these details in "My Account Details."
    
    
  • Need help? See our article on changing personal details

What if a user cannot verify 2FA?

If a user is unable to verify their 2FA, they will be able to submit an Account Recovery request directly through the platform. This secure process requires the upload of government-issued identification documentation to verify the user's identity before their 2FA can be reset.

We appreciate your cooperation in taking these important steps to further secure your Employment Hero account.