Removal of Email as a 2FA method on the Mobile App

From 25th May, 2026

We will be removing the option to receive 2FA codes via email within the mobile app.

This change brings the mobile app into parity with the web experience, ensuring a unified security standard regardless of how users access their accounts. 

If a user is unable to verify their identity via their standard 2FA method, they can now initiate a request for account recovery directly from within the app.

Please encourage your clients and their employees to ensure they have an alternative 2FA method configured, such as an authenticator app or SMS, to avoid any disruption in service.

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