Partner onboarding checklist

Welcome to the KeyPay Value-Added Reseller (VAR) partner program! Whether your business is accounting, bookkeeping, payroll outsourcing, or business solutions, KeyPay’s Value-Added Reseller (VAR) partner programs offer the tools and support to maximise your business growth and revenue.

Over the next few weeks, we’ll be helping to get your business set up and sorted, ready for you to begin to manage client payroll through KeyPay.

Partner Onboarding Checklist

Welcome to the KeyPay Value-Added Reseller (VAR) partner program! Whether your business is accounting, bookkeeping, payroll outsourcing, or business solutions, KeyPay’s Value-Added Reseller (VAR) partner programs offer the tools and support to maximise your business growth and revenue.

Over the next few weeks, we’ll be helping to get your business set up and sorted, ready for you to begin to manage client payroll through KeyPay.

Using your partner dashboard

As a KeyPay partner, you will be given access to your own partner dashboard. This partner-exclusive tool allows you to create and manage multiple branded versions of the payroll solution in order to offer your clients a product that is comprehensive and flexible, while delivering automation and compliance.
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Using the partner dashboard, you will:

• Enter your credit card details for billing purposes
• Create new branded environments of the payroll system
• Set and manage your payroll champion nominations
• Create new businesses for your clients

Additional benefits

The partner dashboard gives you the power and autonomy to offer more efficient technical support to your customers. Fast track the implementation process using tools like business templates, audit trail actions within a business using events, and restore deleted business settings at the click of a button. 

To understand how to use each component of the partner dashboard, please view the videos and support articles below.

Managing your partner account

For more information, see the corresponding support article: Partner dashboard - partner management 

Managing your brands

For more information, see the corresponding support article: Partner dashboard - brand management

Managing your businesses

For more information, see the corresponding support article: Partner dashboard - business maintenance

Dashboard notifications

For more information, see the corresponding support article: Partner dashboard - notifications

Setting up payroll champions

When you come on board as a KeyPay partner, it’s imperative to nominate three payroll champions per branded payroll account, from your organisation. Payroll Champions are the critical points of contact for KeyPay and we will share important updates and news them when relevant. Nominations are made in your branded payroll settings and can be changed at any time. Find out how to nominate here.
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A Payroll Champion’s responsibilities include:

Payroll Champions will become the most knowledgeable members of your organisation when it comes to KeyPay. Champions are responsible for self-educating, using the resources listed below, and training the broader teams. Please stay up-to-date with feature releases, legislative changes, and anything else that may affect your customer base when it comes to payroll.

We announce all new feature releases to our partner network via the partner update email. Part of your role as a Payroll Champion includes making sure all departments in your business know about features and changes that affect your customer base. You will liaise with Sales, Marketing, and other teams in your business, as required.

Support enquiries from your organisation will be funnelled through the Payroll Champion. Payroll Champions are expected to use their payroll knowledge, and KeyPay skills to solve requests. When an issue remains unresolved by a Payroll Champion, they can then escalate the request to KeyPay Support.

For more information visit KeyPay’s Technical Support.

Setting up a business

These helpful resources will walk you through setting up a client’s business in KeyPay:

Getting started guide

With this article, you can cover all your bases when setting up your business. Whether you need a simple setup, or want to configure your payroll to complex requirements, the below guide will help.

Getting started weekly live webinar (AU)

Our webinars are a great (and free) way to learn more about the benefits and features of KeyPay. We run the following webinar every month on a Tuesday for those interested in KeyPay. Register for the getting started - live webinar.